Agentic commerce is transforming customer experience, with each layer of a purchase potentially having its own agent.

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant that operates across all ...

Personal AI agents are now customers. Here's how businesses can prepare.

Imagine you’re the manager of a busy customer service call center. The pressure is constant, with customer inquiries and complaints flowing relentlessly. Amid this chaos, one of your agents, ...

BOSTON--(BUSINESS WIRE)--Klaviyo (NYSE: KVYO), the autonomous B2C CRM, today announced the launch of Custom Skills for Customer Agent, a major update that gives brands the ability to extend their AI ...