Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

Truckstop, among the biggest load boards in the U.S., has conducted significant layoffs of North American staff and seeks to outsource all customer service roles to a partner company, Firstsource, as ...

Outsourcing is often great for business but it can offer challenges. Learn how to find the right partner to help you grow your company.

While Adelphia Communications is building up its customer service and technical support operations in Buffalo, more and more cable companies are outsourcing those tasks to lower-cost contractors, ...

Omni Interactions’ unique remote business model and outstanding performance wins the company Outsource Provider of the Year We are thrilled and deeply honored to receive the prestigious title of ...

Patricia Seybold Group. “Cross-channel, cross-lifecycle operational requirements. What types of products do you need to deliver a comprehensive customer experience?” Gartner Group. “The myths and ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY John Hall Growing a ...

HiredSupport and President Joel Wolfe, believe that Pakistan is the next prime location for companies looking to outsource their customer service operations that rivals the quality of talent found in ...

Due to an increase in the outsourcing of supply chain processes and solutions, organizations are losing visibility at a time when agility and responsiveness are a must for the customer-driven supply ...