Customer service can be an up-and-down kind of job. One customer situation may make a representative feel like she has accomplished a lot for the company and the customer, and then the next call can ...

Williams-Sonoma, the home furnishings and gourmet cookware specialty retailer, is going on a hiring spree and looking for 1,000 full-time customer service associates to work from home. Customer ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

It’s time for wealth management to rethink the role of client-service associate.

A greater number of registered investment advisors are creating career paths for client service and operations staff, and the practice is becoming more prevalent among larger firms, according to a ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

The adage “the customer is king” will always ring true, no matter what industry you’re in. A negative customer experience can lead to the demise of a business if its leaders can’t figure out how to ...

Customer service. Insurance industry. If these two concepts don’t seem like they go together, maybe you haven’t thought it through. As a customer service consultant, I've long felt that the insurance ...