As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...

With the 10th-annual Cisco Contact Center Summit as the backdrop, Cisco and others last week introduced enhanced capabilities and new services aimed at improving contact center efficiency and upping ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...

Today’s lightning speed competitive business environment requires contact centers to think outside the box in delivering new and innovative ways to win and retain customers. To accomplish this, many ...

Cisco’s Webex AI Agent automates contact center inquiries with conversational intelligence for quick and effective issue resolution New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for Webex ...

Webex users got a big infusion of generative AI today, as parent Cisco released the AI Assistant for Webex that spans both office collaboration and contact center. Webex previewed the AI assistant ...

Cisco on Wednesday unveiled new Webex AI tools for hybrid workers and contact center agents. The multinational software vendor added Real-Time Media Models (RMMs) to track users' speech and body ...

Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...

WOODBRIDGE, ON / ACCESSWIRE / June 1, 2023 / Upstream Works, a provider of omnichannel contact center solutions, announces today that Cisco is enabling Webex Meetings Video engagements using the ...

I am extremely proud that over the past year, Cisco unlocked a new route to market to sell turnkey Software as a Service (SaaS) solutions. Forming partnerships with Technology Service Brokers Telarus ...

FRANKLIN, Tenn.--(BUSINESS WIRE)--Elevēo announces the integration of its WFO solution suite with Cisco WebEx Contact Center (WebEx CC). With this announcement, Elevēo, a Cisco SolutionsPlus vendor ...