As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...

It's a year of elections, and the internet is already rife with AI-generated political content. An AI robocaller mimicking Joe Biden made the rounds in the New Hampshire primaries; voters in India ...

Personalization boosts how human-like and engaging AI chatbots feel, but integrity and competence remain the true ...

In a warning to global carriers adopting AI for customer service platforms, Air Canada lost a small claims court case against a grieving passenger when it tried and failed to disavow its AI-powered ...