NHS 999 staff are quitting and suffering burnout caused by the “relentless pressure” of calls, according to new research. Figures obtained by Unison from ambulance services showed high turnover rates ...

Call handlers answer calls, greet callers with recorded prompts and provide them with information and options, route calls, and take messages. A phone consultation will be arranged to discuss the ...

An inspiring first person account of employee sabotage in a pensions call centre, where workers helped customers recoup forgotten pension benefits at the cost of the company in response to bullying ...