Canon U.S.A. has been recognized for the 17th consecutive year ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

FREMONT, CA / ACCESS Newswire / December 2, 2025 / To better support the security of critical markets, Exclusive Networks is launching a new Operational Technology Center of Excellence (OT CoE).

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Missed opportunities multiply. Traditional analytics miss over 95% of interactions, which leaves major gaps in agent performance and CX understanding. AI fills the gaps. AI can analyze every ...