CRM deployments heavily doused with artificial intelligence how-to features may be bucking a continuing consumer preference for human support over AI-powered solutions. Despite the growing emphasis on ...

The Microsoft Customer Service module is a great solution for your help desk needs—very easy and intiutive to use. Very impressive, so well worth a look. And the integration with their Sales module is ...

Looking to add key security features to its new Customer Relationship Management (CRM) product, Microsoft has inked a deal with Network Associates to marry a customer help-desk system with its CRM ...

In my years as a help desk pro, I can attest to the fact that many small businesses struggle to find a CRM platform that ticks all of their boxes for necessary features. Plus, full solutions like ...

Help desk tools may have several features in common, but they have critical differences in how they operate. The right help desk tools must provide both services and data that meets the needs of ...

CHICAGO, Oct. 13, 2020 (GLOBE NEWSWIRE) -- Social leaders are on the front lines of communicating with customers and audiences, but often face challenges when trying to share insights with other ...

The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...