Before entering the facilities of Wipro Spectramind, the business process outsourcing (BPO) unit of Wipro Ltd. in Bangalore, India, employees are frisked, mobile phone use is prohibited and technology ...

India’s pure play BPO firms may have to look at new businesses like IT services to continue growing, said some analysts The proposed acquisition of an IT services company by India’s largest business ...

Here are 8 BPO players that are going heavy on machine learning: Genpact, founded in 1997, uses machine learning in finance, supply chain tasks, and customer-cycle management for large enterprises.

Global business process outsourcing (BPO) operator TaskUs is under scrutiny in India following the abrupt termination of over 300 employees at its facility in Indore, a city in the state of Madhya ...

Jan 8 - NICE Systems (NASDAQ: NICE) , the global provider of advanced solutions that enable organizations to extract Insight from Interactions(TM) to drive performance, today announced one of India's ...

The proposed acquisition of an IT services company by India’s largest business process outsourcing (BPO) firm, Genpact, has fueled a debate on whether pure-play BPO firms in the country can survive ...