Before entering the facilities of Wipro Spectramind, the business process outsourcing (BPO) unit of Wipro Ltd. in Bangalore, India, employees are frisked, mobile phone use is prohibited and technology ...

The proposed acquisition of an IT services company by India’s largest business process outsourcing (BPO) firm, Genpact, has fueled a debate on whether pure-play BPO firms in the country can survive ...

Here are 8 BPO players that are going heavy on machine learning: Genpact, founded in 1997, uses machine learning in finance, supply chain tasks, and customer-cycle management for large enterprises.

Global business process outsourcing (BPO) operator TaskUs is under scrutiny in India following the abrupt termination of over 300 employees at its facility in Indore, a city in the state of Madhya ...

British outsourcer Xchanging is setting up a business process outsourcing (BPO) center in a town in India, hoping to tap into the low-cost, skilled staff available outside the country's cities.

IBM’s Indian business process outsourcing services subsidiary has grown to 20,000 employees from about 6,000 two years ago, the company announced Tuesday. In 2004, IBM acquired Daksh eServices, a BPO ...

Jan 8 - NICE Systems (NASDAQ: NICE) , the global provider of advanced solutions that enable organizations to extract Insight from Interactions(TM) to drive performance, today announced one of India's ...

BANGALORE, INDIA –India is likely to lose market share in offshore business process outsourcing (BPO), from its current 80 percent to about 55 percent by 2007, according to research firm Gartner Inc. ...

India’s pure play BPO firms may have to look at new businesses like IT services to continue growing, said some analysts The proposed acquisition of an IT services company by India’s largest business ...