AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...
In a blog post, AWS announced AWS Contact Center Intelligence (AWS CCI) solutions. AWS CCI is described as a combination of services that empower companies to integrate AI into contact centers. While ...
One part of the global nature of the expansion is a dramatic increase in the number of partners, especially those that serve either a global customer base or clients in EMEA. As seen in the graphic ...
For contact center technology buyers, the market just got more complicated -- yet more open. Companies that compete with Amazon Connect contact center as a service (CCaaS) can now plug AWS Contact ...
Amazon Web Services has expanded its artificial intelligence-powered Contact Center Intelligence (CCI) solutions, enabling customers to leverage AWS's artificial intelligence and machine learning ...
AWS's contact center service adds capabilities that make it easier for businesses to identify customer issues and trends, search call and chat transcripts, and improve agent performance Intuit, John ...
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