Atlanta Journal-Constitution

I took the test to become a Gwinnett 911 operator. Here’s what it takes

911 operators ask too many questions. 911 operators are indifferent. 911 operators just need to send help now. Those are some of the misconceptions people have about dispatchers who respond to ...
KXAN

‘Someone is eventually going to die waiting on hold for Austin 911’: Pressure builds for 911 operator staffing

AUSTIN (KXAN) — More viewers are reaching out to KXAN as emergency calls go unanswered for too long. The Austin Police Department is still seeing a major staffing shortage with 911 call-takers and ...